Using Artificially Generated Pictures in Customer-facing Systems: An Evaluation Study with Data-Driven Personas

by

We conduct two studies to evaluate the suitability of artificially generated facial pictures for use in a customer-facing system using data-driven personas. STUDY 1 investigates the quality of a sample of 1,000 artificially generated facial pictures. Obtaining 6,812 crowd judgments, we find that 90% of the images are rated medium quality or better. STUDY 2 … Read more

Can Unhappy Pictures Enhance the Effect of Personas? A User Experiment

by

There has been little research into whether a persona’s picture should portray a happy or unhappy individual. We report a user experiment with 235 participants, testing the effects of happy and unhappy image styles on user perceptions, engagement, and personality traits attributed to personas using a mixed-methods analysis. Results indicate that the participant’s perceptions of … Read more