During exceptional times when researchers do not have physical access to users of technology, the importance of remote user studies increases.
We provide recommendations based on lessons learned from conducting online user studies utilizing four online research platforms (Appen, MTurk, Prolific, and Upwork).
Our recommendations aim to help those inexperienced with online user studies. They are also beneficial for those interested in increasing their proficiency, employing this increasingly important research methodology for studying people’s interactions with technology and information.
Salminen J., Jung S., and Jansen B.J. (2021) Suggestions for Online User Studies. In: Stephanidis C. et al. (eds) HCI International 2021 – Late Breaking Papers: Design and User Experience. HCII 2021. Lecture Notes in Computer Science, vol. 13094. pp 127-146. https://doi.org/10.1007/978-3-030-90238-4_11