{"id":24,"date":"2022-07-28T08:47:07","date_gmt":"2022-07-28T08:47:07","guid":{"rendered":"https:\/\/metric.qcri.org\/blog\/?p=24"},"modified":"2022-07-28T08:47:08","modified_gmt":"2022-07-28T08:47:08","slug":"persona-transparency-analyzing-the-impact-of-explanations-on-perceptions-of-data-driven-personas","status":"publish","type":"post","link":"https:\/\/metric.qcri.org\/blog\/2022\/07\/28\/persona-transparency-analyzing-the-impact-of-explanations-on-perceptions-of-data-driven-personas\/","title":{"rendered":"Persona Transparency: Analyzing the Impact of Explanations on Perceptions of Data-Driven Personas"},"content":{"rendered":"\n<p>Computational techniques are becoming more common in persona development. However, users of personas may question the information in persona profiles because they are unsure of how it was created.<\/p>\n\n\n\n<p>This problem is especially vexing for data-driven personas because their creation is an opaque algorithmic process. In this research, we analyze the effect of increased transparency \u2013 i.e., explanations of how the information in data-driven personas was produced \u2013 on user perceptions. We find that higher transparency through these explanations increases the perceived completeness and clarity of the personas.<\/p>\n\n\n\n<p>Contrary to our hypothesis, the perceived credibility of the personas decreases with the increased transparency, possibly due to the technical complexity of the persona profiles disrupting the facade of the personas being real people.<\/p>\n\n\n\n<p>This finding suggests that explaining the algorithmic process of data-driven persona creation involves a \u201ctransparency trade-off\u201d.<\/p>\n\n\n\n<p>We also find that the gender of the persona affects the perceptions, with transparency increasing perceived completeness and empathy of the female persona, but not for the male persona. Therefore, transparency may specifically assist in the acceptance of female personas.<\/p>\n\n\n\n<p>We provide practical implication for persona creators regarding transparency in persona profiles.<\/p>\n\n\n\n<p>Salminen, J., Santos, J., Jung, S. G., Eslami, M. and<strong>\u00a0<\/strong>Jansen, B. J.\u00a0(2020)\u00a0<a rel=\"noreferrer noopener\" href=\"http:\/\/www.bernardjjansen.com\/uploads\/2\/4\/1\/8\/24188166\/persona_transparency.pdf\" target=\"_blank\">Persona Transparency: Analyzing the Impact of Explanations on Perceptions of Data-Driven Personas<\/a>.\u00a0International Journal of Human-Computer Interaction, 36(8), 788-800.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Computational techniques are becoming more common in persona development. However, users of personas may question the information in persona profiles because they are unsure of how it was created. This problem is especially vexing for data-driven personas because their creation is an opaque algorithmic process. In this research, we analyze the effect of increased transparency &#8230; <a title=\"Persona Transparency: Analyzing the Impact of Explanations on Perceptions of Data-Driven Personas\" class=\"read-more\" href=\"https:\/\/metric.qcri.org\/blog\/2022\/07\/28\/persona-transparency-analyzing-the-impact-of-explanations-on-perceptions-of-data-driven-personas\/\" aria-label=\"More on Persona Transparency: Analyzing the Impact of Explanations on Perceptions of Data-Driven Personas\">Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5],"tags":[],"class_list":["post-24","post","type-post","status-publish","format-standard","hentry","category-user-study"],"jetpack_featured_media_url":"","jetpack-related-posts":[{"id":50,"url":"https:\/\/metric.qcri.org\/blog\/2022\/07\/28\/the-effect-of-smiling-pictures-on-perceptions-of-personas-user-modelling\/","url_meta":{"origin":24,"position":0},"title":"The Effect of Smiling Pictures on Perceptions of Personas. User Modelling","date":"July 28, 2022","format":false,"excerpt":"We analyze the effect of a smile in personas pictures on persona perceptions, including credibility, likability, similarity, and willingness to use. We conduct an online experiment with 2,400 participants using a 16-item survey and multiple persona profile treatments of which half have a smiling photo and half do not. We\u2026","rel":"","context":"In &quot;user study&quot;","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":26,"url":"https:\/\/metric.qcri.org\/blog\/2022\/07\/28\/does-a-smile-matter-if-the-person-is-not-real-the-effect-of-a-smile-and-stock-photos-on-persona-perceptions\/","url_meta":{"origin":24,"position":1},"title":"Does a Smile Matter if the Person Is Not Real?: The Effect of a Smile and Stock Photos on Persona Perceptions","date":"July 28, 2022","format":false,"excerpt":"We analyze the effect of using smiling\/non-smiling and stock photo\/non-stock photo pictures in persona profiles on four key persona perceptions, including credibility, likability, similarity, and willingness to use. For this, we collect data from an experiment with 2,400 participants using a 16-item survey instrument and multiple persona profile treatments of\u2026","rel":"","context":"In &quot;user study&quot;","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":48,"url":"https:\/\/metric.qcri.org\/blog\/2022\/07\/28\/the-effect-of-numerical-and-textual-information-on-visual-engagement-and-perceptions-of-ai-driven-persona-interfaces\/","url_meta":{"origin":24,"position":2},"title":"The Effect of Numerical and Textual Information on Visual Engagement and Perceptions of AI-Driven Persona Interfaces","date":"July 28, 2022","format":false,"excerpt":"In an experiment, we present 38 marketing and data analysts professionals with two online AI-driven persona interfaces, one using numbers and the other using text. We employ eye tracking, think-aloud, and a post-engagement survey for data collection to measure perception and visual engagement with the personas along 7 constructs. Results\u2026","rel":"","context":"In &quot;user study&quot;","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":12,"url":"https:\/\/metric.qcri.org\/blog\/2022\/07\/28\/using-artificially-generated-pictures-in-customer-facing-systems-an-evaluation-study-with-data-driven-personas\/","url_meta":{"origin":24,"position":3},"title":"Using Artificially Generated Pictures in Customer-facing Systems: An Evaluation Study with Data-Driven Personas","date":"July 28, 2022","format":false,"excerpt":"We conduct two studies to evaluate the suitability of artificially generated facial pictures for use in a customer-facing system using data-driven personas. STUDY 1 investigates the quality of a sample of 1,000 artificially generated facial pictures. Obtaining 6,812 crowd judgments, we find that 90% of the images are rated medium\u2026","rel":"","context":"In &quot;user study&quot;","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":22,"url":"https:\/\/metric.qcri.org\/blog\/2022\/07\/28\/persona-perception-scale-development-and-exploratory-validation-of-an-instrument-for-evaluating-individuals-perceptions-of-personas\/","url_meta":{"origin":24,"position":4},"title":"Persona Perception Scale: Development and Exploratory Validation of an Instrument for Evaluating Individuals&#8217; Perceptions of Personas","date":"July 28, 2022","format":false,"excerpt":"Although used in many domains, the evaluation of personas is difficult due to the lack of validated measurement instruments. To tackle this challenge, we propose the Persona Perception Scale (PPS), a survey instrument for evaluating how individuals perceive personas. We develop the scale by reviewing relevant literature from social psychology,\u2026","rel":"","context":"In &quot;user study&quot;","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":1,"url":"https:\/\/metric.qcri.org\/blog\/2022\/07\/28\/hello-world\/","url_meta":{"origin":24,"position":5},"title":"Can Unhappy Pictures Enhance the Effect of Personas? A User Experiment","date":"July 28, 2022","format":false,"excerpt":"There has been little research into whether a persona\u2019s picture should portray a happy or unhappy individual. We report a user experiment with 235 participants, testing the effects of happy and unhappy image styles on user perceptions, engagement, and personality traits attributed to personas using a mixed-methods analysis. Results indicate\u2026","rel":"","context":"In &quot;user study&quot;","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"_links":{"self":[{"href":"https:\/\/metric.qcri.org\/blog\/wp-json\/wp\/v2\/posts\/24","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/metric.qcri.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/metric.qcri.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/metric.qcri.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/metric.qcri.org\/blog\/wp-json\/wp\/v2\/comments?post=24"}],"version-history":[{"count":1,"href":"https:\/\/metric.qcri.org\/blog\/wp-json\/wp\/v2\/posts\/24\/revisions"}],"predecessor-version":[{"id":25,"href":"https:\/\/metric.qcri.org\/blog\/wp-json\/wp\/v2\/posts\/24\/revisions\/25"}],"wp:attachment":[{"href":"https:\/\/metric.qcri.org\/blog\/wp-json\/wp\/v2\/media?parent=24"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/metric.qcri.org\/blog\/wp-json\/wp\/v2\/categories?post=24"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/metric.qcri.org\/blog\/wp-json\/wp\/v2\/tags?post=24"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}