{"id":16,"date":"2022-07-28T08:39:14","date_gmt":"2022-07-28T08:39:14","guid":{"rendered":"https:\/\/metric.qcri.org\/blog\/?p=16"},"modified":"2022-07-28T08:39:16","modified_gmt":"2022-07-28T08:39:16","slug":"toxic-text-in-personas-an-experiment-on-user-perceptions","status":"publish","type":"post","link":"https:\/\/metric.qcri.org\/blog\/2022\/07\/28\/toxic-text-in-personas-an-experiment-on-user-perceptions\/","title":{"rendered":"Toxic Text in Personas: An Experiment on User Perceptions"},"content":{"rendered":"\n<p>When algorithms create personas from social media data, the personas can become noxious via automatically including toxic comments. <\/p>\n\n\n\n<p>To investigate how users perceive such personas, we conducted a 2 \u00d7 2 user experiment with 496 participants that showed participants toxic and non-toxic versions of data-driven personas. <\/p>\n\n\n\n<p>We found that participants gave higher credibility, likability, empathy, similarity, and willingness-to-use scores to non-toxic personas. Also, gender affected toxicity perceptions in that female toxic data-driven personas scored lower in likability, empathy, and similarity than their male counterparts. <\/p>\n\n\n\n<p>Female participants gave higher perceptions scores to non-toxic personas and lower scores to toxic personas than male participants. We discuss implications from our research for designing data-driven personas.<\/p>\n\n\n\n<p>Salminen, J., Jung, S. G., Santos, J. M., and\u00a0Jansen, B. J.\u00a0(2021)\u00a0<em><a rel=\"noreferrer noopener\" href=\"http:\/\/www.bernardjjansen.com\/uploads\/2\/4\/1\/8\/24188166\/toxic_text_in_personas__an_experiment_on_user_perceptions.pdf\" target=\"_blank\">Toxic Text in Personas: An Experiment on User Perceptions<\/a><\/em>.\u00a0AIS Transactions on Human-Computer Interaction. 13(4), Paper 4.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>When algorithms create personas from social media data, the personas can become noxious via automatically including toxic comments. To investigate how users perceive such personas, we conducted a 2 \u00d7 2 user experiment with 496 participants that showed participants toxic and non-toxic versions of data-driven personas. We found that participants gave higher credibility, likability, empathy, &#8230; <a title=\"Toxic Text in Personas: An Experiment on User Perceptions\" class=\"read-more\" href=\"https:\/\/metric.qcri.org\/blog\/2022\/07\/28\/toxic-text-in-personas-an-experiment-on-user-perceptions\/\" aria-label=\"More on Toxic Text in Personas: An Experiment on User Perceptions\">Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5],"tags":[],"class_list":["post-16","post","type-post","status-publish","format-standard","hentry","category-user-study"],"jetpack_featured_media_url":"","jetpack-related-posts":[{"id":50,"url":"https:\/\/metric.qcri.org\/blog\/2022\/07\/28\/the-effect-of-smiling-pictures-on-perceptions-of-personas-user-modelling\/","url_meta":{"origin":16,"position":0},"title":"The Effect of Smiling Pictures on Perceptions of Personas. User Modelling","date":"July 28, 2022","format":false,"excerpt":"We analyze the effect of a smile in personas pictures on persona perceptions, including credibility, likability, similarity, and willingness to use. We conduct an online experiment with 2,400 participants using a 16-item survey and multiple persona profile treatments of which half have a smiling photo and half do not. We\u2026","rel":"","context":"In &quot;user study&quot;","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":26,"url":"https:\/\/metric.qcri.org\/blog\/2022\/07\/28\/does-a-smile-matter-if-the-person-is-not-real-the-effect-of-a-smile-and-stock-photos-on-persona-perceptions\/","url_meta":{"origin":16,"position":1},"title":"Does a Smile Matter if the Person Is Not Real?: The Effect of a Smile and Stock Photos on Persona Perceptions","date":"July 28, 2022","format":false,"excerpt":"We analyze the effect of using smiling\/non-smiling and stock photo\/non-stock photo pictures in persona profiles on four key persona perceptions, including credibility, likability, similarity, and willingness to use. For this, we collect data from an experiment with 2,400 participants using a 16-item survey instrument and multiple persona profile treatments of\u2026","rel":"","context":"In &quot;user study&quot;","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":38,"url":"https:\/\/metric.qcri.org\/blog\/2022\/07\/28\/picturing-it-the-effect-of-image-styles-on-user-perceptions-of-personas\/","url_meta":{"origin":16,"position":2},"title":"Picturing It!: The Effect of Image Styles on User Perceptions of Personas","date":"July 28, 2022","format":false,"excerpt":"Though photographs of real people are typically used to portray personas, there is little research into the potential advantages or disadvantages of using such images, relative to other image styles. We conducted an experiment with 149 participants, testing the effects of six different image styles on user perceptions and personality\u2026","rel":"","context":"In &quot;user study&quot;","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":1,"url":"https:\/\/metric.qcri.org\/blog\/2022\/07\/28\/hello-world\/","url_meta":{"origin":16,"position":3},"title":"Can Unhappy Pictures Enhance the Effect of Personas? A User Experiment","date":"July 28, 2022","format":false,"excerpt":"There has been little research into whether a persona\u2019s picture should portray a happy or unhappy individual. We report a user experiment with 235 participants, testing the effects of happy and unhappy image styles on user perceptions, engagement, and personality traits attributed to personas using a mixed-methods analysis. Results indicate\u2026","rel":"","context":"In &quot;user study&quot;","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":24,"url":"https:\/\/metric.qcri.org\/blog\/2022\/07\/28\/persona-transparency-analyzing-the-impact-of-explanations-on-perceptions-of-data-driven-personas\/","url_meta":{"origin":16,"position":4},"title":"Persona Transparency: Analyzing the Impact of Explanations on Perceptions of Data-Driven Personas","date":"July 28, 2022","format":false,"excerpt":"Computational techniques are becoming more common in persona development. However, users of personas may question the information in persona profiles because they are unsure of how it was created. This problem is especially vexing for data-driven personas because their creation is an opaque algorithmic process. In this research, we analyze\u2026","rel":"","context":"In &quot;user study&quot;","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":18,"url":"https:\/\/metric.qcri.org\/blog\/2022\/07\/28\/the-ability-of-personas-an-empirical-evaluation-of-altering-incorrect-preconceptions-about-users\/","url_meta":{"origin":16,"position":5},"title":"The Ability of Personas: An Empirical Evaluation of Altering Incorrect Preconceptions About Users","date":"July 28, 2022","format":false,"excerpt":"False preconceptions about users can result in poor design, product development, and marketing decisions, so rectifying these preconceptions is essential for organizations. This research quantitatively evaluates the ability of data-driven personas to alter decision makers\u2019 preconceptions about their online social media users. We conduct a within-participant experiment of 31 professionals\u2026","rel":"","context":"In &quot;user study&quot;","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"_links":{"self":[{"href":"https:\/\/metric.qcri.org\/blog\/wp-json\/wp\/v2\/posts\/16","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/metric.qcri.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/metric.qcri.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/metric.qcri.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/metric.qcri.org\/blog\/wp-json\/wp\/v2\/comments?post=16"}],"version-history":[{"count":1,"href":"https:\/\/metric.qcri.org\/blog\/wp-json\/wp\/v2\/posts\/16\/revisions"}],"predecessor-version":[{"id":17,"href":"https:\/\/metric.qcri.org\/blog\/wp-json\/wp\/v2\/posts\/16\/revisions\/17"}],"wp:attachment":[{"href":"https:\/\/metric.qcri.org\/blog\/wp-json\/wp\/v2\/media?parent=16"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/metric.qcri.org\/blog\/wp-json\/wp\/v2\/categories?post=16"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/metric.qcri.org\/blog\/wp-json\/wp\/v2\/tags?post=16"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}